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Address:

28-30 Lansdown Road, BUDE, EX23 8BN
  • Telephone: 01288 353000

Wild Wood

no customer service

“wild wood is a good shop BUT they do not deal with returns very well. infact they are breaking the trading standard laws. if you return a faulty item they will only give a credit note and not a refund. the law states that faulty items have to be refunded via the method of payment ie cash,credit/debit card etc and not a credit note (unless you actually want a credit note). but once you accept a credit note you have no recourse. and whenever you ask to speak to the manager she is never there and cannot be reached by phone. I think that arcoiris246 is right that they dont care about repeat customers as new customers arive everyday by the car and bus load. ”

By pj4776 | Thursday, August 25 2011

5 Reviews

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  • Profile image for pj4776
    pj4776  |  Thursday, August 25 2011, 5:38PM  |  Report
    no customer service

    wild wood is a good shop BUT they do not deal with returns very well. infact they are breaking the trading standard laws. if you return a faulty item they will only give a credit note and not a refund. the law states that faulty items have to be refunded via the method of payment ie cash,credit/debit card etc and not a credit note (unless you actually want a credit note). but once you accept a credit note you have no recourse. and whenever you ask to speak to the manager she is never there and cannot be reached by phone. I think that arcoiris246 is right that they dont care about repeat customers as new customers arive everyday by the car and bus load.

  • Profile image for 0netrack
    0netrack  |  Tuesday, August 23 2011, 2:50PM  |  Report
    Great shop

    We have bought loads of items from Wild Wood both for our own house and for family and friends. We live locally and can voucher for their customer service - have returned faulty items (only 1!) there before and had replacements with no questions asked.

  • Profile image for arcoiris246
    arcoiris246  |  Tuesday, August 23 2011, 12:48PM  |  Report
    Not so good for me...

    Loved the shop itself – BUT sadly the item I bought was defect and the shop seem to have no interest in customer service once a sale has been made. A product with a defect seems not to interest them or to resolve the situation. Very disappointed indeed. Perhaps being in a holiday place they dont really care for repeat custom as new customers are in abundance??

  • Profile image for jabbadhutt
    jabbadhutt  |  Tuesday, July 27 2010, 11:56AM  |  Report
    Feels good

    The Wild Wood in Bude is a nice little shop, I have to agree with sea_witch, very good value for money and nice service.

  • Profile image for sea_witch
    sea_witch  |  Thursday, July 15 2010, 10:53PM  |  Report
    Full of exciting things

    We love going here, great value for money. Many different things to buy. Find something exciting everytime.

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