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Website aims to explain care options

By Plymouth Herald  |  Posted: November 16, 2012

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A CHARITY has launched an online service to help people navigate their way around the health service after it was revealed that the majority of adults in the city don’t know what is on offer to them or how much some care costs.

Find Me Good Care has launched to help people in Plymouth find the right care and support to suit their needs and lifestyle, whether at a time of crisis or as they plan for the future.

Developed by the Social Care Institute for Excellence (SCIE), the UK charity focused on improving care and support services, it has been revealed that 56 per cent of adults in Plymouth don’t know what care is available to them and 65 per cent have no idea how much it costs.

More than three quarters of people in the city, 82 per cent, also said that they are not likely to consider care decisions until they become urgent, increasing the risk of not choosing the best provision – this is the highest of all areas in the UK, the charity said.

The charity also said a general lack of awareness, combined with the fact that most people are seeking support at a time of crisis, increases the risk of people ending up with care that isn’t the most suitable for them; a sixth of adults in Plymouth who already use care provision said they struggled to find appropriate care and now feel they ended up with the wrong type of support.

Andrea Sutcliffe, from the charity, said: “We know that the care system can be confusing and the research has confirmed that most people are unaware of their options - that’s why we’ve created this service.

“We have brought together comprehensive advice and guidance to help people take those all-important first steps in navigating the care and support system.

“Planning ahead for you and your family’s care needs is something that few people consider doing. However, when the time does come to choose care, be it during a crisis, moving from child to adult services or something that is planned in advance, Find Me Good Care can help.

”More than three quarters think that there is a need for better guidance on care and support and nine in 10 said they would welcome a site that helps them understand what their options are.

The charity’s research also found that 89 per cent of people in Plymouth most associate care and support with a care home or nursing home, while 91 per cent thought it was home help.

For more information visit www.findmegoodcare.co.uk.

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