Exeter Christmas shopper David White was left scratching his head after he used the city’s Guildhall car park.
What went in smoothly for Mr White certainly didn’t come out the same way - and now he is left wondering why and who’s going to pay the bill.
It all started well from Mr White and his family as they drove their Toyota people carrier into the car park off Paul Street which has height restriction barriers at the bottom of the ramp, at the top and then on the actual car park itself.
Mr White said: “My car went under all without touching any. When we came to leave, with our shopping, the vehicle hit nearly every roof beam on the way out, ripping off the roof bars, and badly damaging the roof of my vehicle.
“I obviously wasn’t happy about the damage, and stopped the vehicle outside of the car park, and went back in on foot to discuss the matter with the manager, Paul Mackie, who was very helpful and understanding. We walked around the car park together so I could show him where my vehicle had struck the ceiling.”
Now the council’s insurance company has been in touch with Mr White telling him they are not liable, as the height restriction was clearly marked as 1.8m, and his vehicle was taller.
Said Mr White: I just want other drivers to know that you may be able to get into the car parks.
“It seems absurd that you can enter under all the height restrictions, therefore suggesting your vehicle is under the maximum height, but not exit.”
The complaint is the third in one week against City council car parks. It comes after two families contacted the Echo to report that an enjoyable day’s shopping had turned into a costly and frustrating experience when their cars were locked in after the car park closed. Read the full story here.